# About Us | Best Extreme Cleaning Ottawa > Who we are, how we work, and why families, executors, and adjusters across Ottawa and Eastern Ontario call us for the cleaning work other companies refuse. URL: https://bestextremecleaningottawa.ca/about/ ![Restoration workers in plain coveralls loading sealed equipment cases into an unmarked van at dawn](/images/hero/two-restoration-workers-in-plain-unbranded-coveral.webp) # The Team That Takes the Calls Nobody Else Returns Best Extreme Cleaning Ottawa is a full-service extreme cleaning specialist serving Ottawa, the National Capital Region, and Eastern Ontario. We work with families, mental health professionals, insurance adjusters, and estate executors, quietly and without judgment. 5.0 on Google 24/7 Phone Answered Licensed & Insured 12 Specialties Under One Roof Written Quotes, No Surprises Who We Are ## Built for the Jobs Other Crews Decline Most cleaning companies have a list of things they will not touch. Hoarding is usually on it. So are biohazard, trauma scenes, squalor, and sewage. Families in the middle of a crisis end up phoning six businesses and hearing six versions of no. We built this company around that gap. Twelve hazard categories, one team, one written quote, and a phone line that a real person answers at three in the morning. Our crews are licensed and insured, WSIB compliant, trained on Ontario disposal rules, and compliant with Ministry of the Environment (MECP) waste-transport requirements. The work is technical, but the part that matters most is usually not. It is showing up in a plain van, treating people with respect on a day they will remember for years, and handing back a property that is genuinely safe to use again. ![Crew reviewing a site plan on a clipboard beside equipment cases](/images/misc/restoration-crew-reviewing-a-site-plan-on-a-clipbo.webp) What Sets Us Apart ## Ten Things We Do Differently None of these are slogans. Each one changes something concrete about how a job runs. 1 ### Full-service coverage Twelve categories under one roof: hoarding, biohazard, estate, trauma, odour, squalor, mould, asbestos, animal waste, water, fire, and sewage. Most companies refuse at least one. We do all of them. 2 ### Bilingual English and French crews Ottawa is officially bilingual and roughly half our client families prefer French. Every dispatch includes at least one fluent crew member. 3 ### Federal-employee estate experience Ottawa has one of the highest concentrations of federal retirees in Canada. We know the documentation flow families face when settling a federal-employee estate. 4 ### 24/7 phone answering Our line is picked up every hour of every day, including nights, weekends, and holidays. No caller hits voicemail on the first ring. 5 ### Discretion by default Unmarked vehicles. Neutral uniforms. No signage. Neighbours do not learn what happened on your property from us. 6 ### Insurance direct billing We invoice most Ontario carriers directly for covered biohazard, water, fire, and sewage work, so families avoid the up-front out-of-pocket cost. 7 ### Mental health coordination For hoarding cases we coordinate with therapists, social workers, and family before major work begins. We never clean over someone’s objections without a support plan. 8 ### Sanitation, not just removal After clutter or biohazard removal we sanitize surfaces to Ontario health-code standards. Many competitors stop at removal. 9 ### Odour elimination, not masking Hydroxyl generators and ozone break odour down at the molecular level. We do not use scent masking, which families report smelling months later. 10 ### Written quotes, no surprises Every project starts with a free assessment and a written quote. No hidden fees added mid-job. ![Organised equipment bay with air scrubbers, dehumidifiers, and containment supplies](/images/misc/organised-equipment-bay-with-air-scrubbers-dehumid.webp) Local Knowledge ## Why Ottawa Work Is Different Ottawa is Canada's capital and one of the most federal-employee-concentrated cities in the country. That drives a specific pattern of demand that out-of-town competitors tend to miss. - High rates of federal-retirement estate cleanup, especially in Rockcliffe Park, the Glebe, and Alta Vista where senior public servants concentrate. - Colder freeze-thaw cycles than Toronto. Hoarded homes with poor ventilation accumulate mould behind clutter faster in winter, and biohazard timelines have to account for winter drying delays. - Older heritage stock in ByWard Market, Sandy Hill, Centretown, Vanier, and parts of Old Ottawa South. Pre-1900 properties often carry multi-generational accumulation and need careful handling around Ontario Heritage Act restrictions in the Rideau Canal Heritage District. - A bilingual client base, since Ottawa is officially bilingual and French-speaking families are a significant share of our service area. - A higher retirement demographic in Barrhaven, Kanata, and Manotick, which drives estate and hoarding demand in those suburbs. ## Meet Our Team ![Best Extreme Cleaning Ottawa field crew in plain protective coveralls with equipment cases](/images/squares/restoration-crew-in-plain-unbranded-protective-c.webp) ### The Best Extreme Cleaning Ottawa Crew Field Operations Crew Our field crews handle hoarding, biohazard, estate, and trauma cleanup across the National Capital Region and Eastern Ontario. The team specializes in discreet, compliant decontamination and coordinates with families, insurers, and mental health professionals from the first assessment through final sanitization. WSIB / WHMIS Certified Licensed & Insured 24/7 Emergency Response Working With Us ## What Happens After You Call 1. 01 ### Call any hour Our line is answered 24/7 by a live person. Tell us what happened. Nothing you say surprises us, and nothing leaves the call. 2. 02 ### Free on-site assessment We attend in an unmarked vehicle, usually within 24 to 48 hours, and walk the property to scope the work properly. 3. 03 ### Written quote before we start You get a written quote with the full scope and price. On covered claims we handle the insurer direct-billing paperwork. 4. 04 ### Discreet crew, full sanitization Our crew removes, decontaminates, and sanitizes to Ontario health-code standards, then confirms the property is safe to use again. Client Experiences ## What Families and Executors Say Reviews from families, executors, and property managers across the region. Estate & Hoarding > When my uncle passed in the Glebe, we discovered 30 years of severe hoarding. They arrived in an unmarked van, handled personal documents and heirlooms with unbelievable care, and left the home spotless. Absolute lifesavers. David M.Ottawa (Estate Executor) Biohazard & Insurance > They responded immediately, billed our insurance carrier directly with zero friction, and removed heavy biohazard contamination within 48 hours. Thoroughly professional and bilingual. Sophie L.Gatineau (Property Manager) Water Damage > Our basement flooded overnight and they had a crew extracting water the same day. They documented everything for our insurer and prevented what could have been a serious mould problem. Marc T.Barrhaven ![Restoration equipment staged in a cleared and restored room](/images/hero/restoration-crew-equipment-cases-and-air-scrubbers.webp) Phone answered 24/7, same-day callback ## Talk to Someone Who Has Seen It Before Nothing you describe will surprise us. Call any hour and we will tell you what the job involves and what it costs. Call 24/7: 613-801-1011 [tel:+16138011011 →](tel:+16138011011) Request a Confidential Assessment [/contact/ →](/contact/) - Free assessment, written quote - Unmarked vehicles, neutral uniforms - Insurance direct billing on covered claims